FAQ

Tracking is super easy! Here's how:

1. Check your email for your confirmation with the tracking link
2. Visit our Order Tracking page
3. Log into your account to see your order history anytime

• Standard Shipping: 5–10 business days (FREE over $50, otherwise $7.99)
• Processing Time: 1–3 business days to prepare your order
• Same-Day Dispatch: Orders placed before 7:30 PM EST ship out the same day!

Tracking not updating? Sometimes carriers take a day or two to scan packages. If your order shows "In Transit" for more than 7 days, just reach out and we'll look into it for you.

Once an order is placed, we can't guarantee it can be cancelled. We ship out a high volume of orders daily and work to get everything packed and dispatched super quickly!

You're more than welcome to return your order once it arrives. Just use our Return Portal to start the process.

Unfortunately, once an order is finalized, we can't make changes or swaps. Our fulfillment team moves fast to get your order out the door!

No worries though—you can return it once it arrives and place a new order for what you actually want. It's quick and easy through our Return Portal.

If you entered the wrong address, reach out to us ASAP at our contact page.

We can't guarantee changes since we work lightning-fast to ship orders, but we'll do our absolute best to help. You may also be able to contact the courier directly before delivery to request updates.

Need an urgent address change? Contact our customer care team immediately—speed is everything here!

First, check your spam or junk folder—sometimes our emails end up there!

If you think you entered the wrong email address at checkout, just contact our customer care team at our contact page and we'll update it and resend your confirmation.

Orders typically process within 1–3 business days. Orders placed before 7:30 PM EST ship out the same day!

Once shipped, you'll receive a tracking email so you can follow along as it makes its way to you.

You'll get your tracking number via email as soon as your order ships—usually within 1–3 business days of placing your order.

If you don't see it, check your spam folder first. Still nothing? Reach out to us at our contact page and we'll help!

This can be frustrating! Here's what to do:

• Check around your property—sometimes carriers leave packages in safe spots
• Ask neighbors or building management if they received it
• Wait 24 hours—sometimes tracking updates before actual delivery

If you still can't locate it after 24 hours, contact us at our contact page and we'll help sort it out.

Oh no! If something's missing, please get in touch with our customer care team right away at our contact page.

We'll investigate and make it right as quickly as possible!

"Return to Sender" means the courier couldn't deliver your package and sent it back to us. This usually happens due to an incorrect address, multiple failed delivery attempts, or the package being unclaimed.

If this happens, reach out to us at our contact page so we can sort out what went wrong and get your order back to you.

For international orders, customs duties, taxes, and fees may apply depending on your country's regulations. These charges are determined by your local customs office and are the customer's responsibility.

We have no control over these fees, but we'll always mark packages accurately to help minimize any surprise charges.

You have 30 days from delivery to return items—plenty of time to decide!

Return Shipping: Just $6.99 for US returns (or free if you added Return & Exchange Insurance at checkout).

International Returns: You'll cover return postage costs.

• Items must be unworn, unwashed, and have original tags attached
• Custom or personalized items can't be returned
• Sale items are final sale
• Damaged or defective? Let us know within 14 days of delivery and we'll make it right

Ready to return? Start here: Return Portal

Unfortunately, all sale items are final sale and cannot be returned or exchanged.

We price our sale items to move, so all sales are final. Make sure you love it before you buy it!

All returns are processed as store credit gift cards—so you can shop for something you'll love even more!

Once we receive and process your return, we'll email your gift card within 2–3 business days.

Your gift card never expires and can be used on any future order. Easy!

Once we receive your return, we'll process it within 2–3 business days and email you your store credit gift card.

Shipping time back to us varies depending on your location, but we'll get you sorted as soon as it arrives!

You can track your return using the tracking number provided when you shipped it back to us.

Once it arrives at our facility, we'll process it within 2–3 business days and send you an email confirmation with your store credit.

If it's been longer than expected, contact us at our contact page and we'll check on the status for you.

Absolutely! You can combine multiple returns into one package to save on shipping costs.

Just make sure to include the return slip for each order so we can process everything correctly.

Return labels are generated through our Return Portal when you initiate your return.

Simply start the return process online, and you'll receive your label via email. If you're having trouble, reach out to us at our contact page.

No worries! You can print your return slip when you create your return through our Return Portal.

If you can't print one, just write your order number clearly on a piece of paper and include it with your return—we'll take care of the rest!

You can use the original packaging if you still have it, or any secure box or mailer that will protect the items during transit.

Just make sure everything is packed safely and include your return slip with your order number!

If you received a gift with purchase and you're returning the items you bought, yes—please include the gift in your return.

Promotional gifts are tied to your order, so we'll need those back to process your return properly.

Use the tracking number from your return shipping label to track your package back to us through the carrier's website.

Once we receive it, we'll process your return within 2–3 business days and send you a confirmation email with your store credit.

We don't offer direct exchanges, but here's what to do:

Return the item for store credit, then place a new order for what you really want. This way you'll get exactly what you're looking for, and we can get it to you faster!

We accept all the popular ways to pay:

• All major credit cards (Visa, Mastercard, Amex, Discover)
• PayPal, Apple Pay, Google Pay, Shop Pay

Absolutely! Every transaction is protected with 256-bit SSL encryption—the same security banks use.

We never store your full card details. Your security is our priority.

At checkout, you'll see a "Gift card or discount code" box. Enter your code there and click "Apply" to make sure it's added before you complete your order.

The discount will show up in your order total immediately!

Just click "Sign Up" at the top of any page, or create one during checkout!

Having an account means faster checkouts, easy order tracking, and exclusive offers sent straight to your inbox.

No problem! Click "Forgot Password" on the login page and we'll email you a reset link.

The link expires after 24 hours for security, so use it soon. If it expires, just request a new one.