Collection Care:

• Store each piece separately to prevent scratching

• Use jewelry pouches or compartmented boxes

• Clean regularly with appropriate methods for each metal

• Rotate pieces to ensure even wear

Q: What materials are used in your custom name necklaces?
A: Our custom name necklaces are made with premium materials like 18k gold vermeil, sterling silver, and rose gold. They’re built to last and designed to look luxe without the high price tag.

Q: How do I care for my personalized jewelry?
A: Store your custom jewelry in a dry place, away from sunlight. Avoid contact with perfumes, lotions, or water to keep the shine. A quick wipe with a soft cloth will keep it looking fresh.

Q: How long does it take to make my custom name necklace?
A: Your piece takes about 10–15 business days to make. You’ll get email updates along the way, and we ship fast from Miami once it’s ready.

Q: Can I return or exchange a custom necklace?
A: Since it’s made just for you, custom jewelry is final sale. But if there’s a quality issue, we’ve got you—just reach out and we’ll make it right.

Q: Is there a warranty?
A: Yep. Every custom piece comes with a 1-year warranty against any craftsmanship issues. We stand behind our quality, always.