You can check your account here to verify address on your account

Contact us within 10 days - We will assist you in working with the carrier to complete the claim process. - Babes@mabelloveco.com

Mabel Love Co does not guarantee responsibility for packages that have been reported as “Delivered” by the carrier to the address on file and will review on a case by case basis.

Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

Mabel Love Co does not hold or accept responsibility for packages that have been reported as delivered by the carrier to the correct address. We do not issue refunds or credits for packages that the carrier confirms as being delivered to the address on file.

If you purchased shipping insurance you will be covered.